Back to app

Terms of Service

Last updated: April 7, 2026

1. Agreement to Terms

By accessing or using Frank ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part, you may not access the Service.

Frank is a product of SD75 ehf, an Icelandic limited liability company (kennitala: 480922-1150) ("we," "us," or "our").

2. Description of Service

Frank is an AI career mentor that helps professionals navigate career transitions. The Service includes:

3. User Accounts

3.1 Guest Access

You may use limited features of the Service without creating an account. Guest sessions have reduced message limits and cannot save data across sessions.

3.2 Account Creation

To access full features, you must create an account. You agree to provide accurate information, maintain the security of your password, and accept responsibility for all activity under your account.

3.3 Account Termination

We may terminate or suspend your account for violation of these Terms. You may delete your account at any time through your profile settings.

4. Acceptable Use

You agree not to use the Service to:

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you create, upload, or store in the Service (CVs, career data, conversations). We have a limited license to store and process your content solely to provide the Service.

5.2 AI-Generated Content

Content generated by Frank (tailored CVs, cover letters, career advice) is created based on your inputs. You own the AI-generated content. We do not warrant its accuracy — you are responsible for reviewing all output before use.

6. Privacy and Data

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy. Key commitments:

7. Subscription, Credits, and Payment

7.1 Free and Paid Plans

The Service offers free access with usage limits and paid options for expanded access. See our Pricing page for details.

7.2 Credit Packs

Premium actions (CV tailoring, exports) can be purchased as individual credits or credit packs. Credits never expire.

7.3 Billing

All payments are processed through our payment partner, Paddle. By purchasing, you agree to Paddle's terms of service.

7.4 Refunds

We offer a 14-day refund policy for subscriptions. Credit pack purchases are non-refundable once credits have been used. Unused credit packs may be refunded within 14 days of purchase.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance, make changes to features, or discontinue features with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, Frank shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or opportunities resulting from your use or inability to use the Service.

Frank provides career guidance as an AI tool, not as professional career counseling. All career decisions remain your responsibility.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that AI-generated content will be accurate, complete, or suitable for any particular purpose.

11. Changes to Terms

We may modify these Terms at any time. We will post updated Terms on this page. Your continued use of the Service constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Iceland. Disputes shall be resolved in the courts of Iceland.

13. Contact Us

Questions about these Terms? Contact us: